How can I speak to someone about my bill?

Billing office contact information:
Stanford Physician and Hospital Billing & University Healthcare Alliance
Phone: 1-800-549-3720 (toll free)

or 650-498-5850 (local)
Monday – Friday, 8 a.m. – 5 p.m.

What is the difference between a statement from Stanford Health Care and a statement from Stanford Physician Billing?
What are my financial responsibilities as a patient?
How will my insurance company get billed?
How often will I receive a statement?
When and why was I signed up for paperless billing?
Can I go back to receiving paper statements?
Can I sign up for paperless billing again?
Why don't I see the option to cancel paperless billing?
How will I know how much I owe?
What is the refund policy?
Why did my insurance deny the claim?
Can I pay my bill with a flex spending card?
Will my credit card information be stored?
When is my payment due?
What should I do if I can't pay my bill?

Billing office contact information:
Stanford Physician and Hospital Billing & University Healthcare Alliance
Phone: 1-800-549-3720 (toll free)

or 650-498-5850 (local)
Monday – Friday, 8 a.m. – 5 p.m.

Who can I contact if I have questions about balances referred to a Collection Agency?

Billing office contact information:
Stanford Physician and Hospital Billing & University Healthcare Alliance
Phone: 1-800-549-3720 (toll free)

or 650-498-5850 (local)
Monday – Friday, 8 a.m. – 5 p.m.

What kinds of credit cards are accepted?
What should I do if I'm having issues viewing my bill online?

Billing office contact information:
Stanford Physician and Hospital Billing & University Healthcare Alliance
Phone: 1-800-549-3720 (toll free)

or 650-498-5850 (local)
Monday – Friday, 8 a.m. – 5 p.m.

What should I do if I'm having issues paying my bill online?

Billing office contact information:
Stanford Physician and Hospital Billing & University Healthcare Alliance
Phone: 1-800-549-3720 (toll free)

or 650-498-5850 (local)
Monday – Friday, 8 a.m. – 5 p.m.