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Guest Services
Patient Relations
Patient Relations is here to provide resolution for any concern or issue patients and family members may have with their care experience. We provide a comfortable, caring and professional presence. Our staff uses problem solving and mediation methods to resolve patient concerns. We objectively investigate, document, and track issues, in order to present the best outcome for our patients and the organization.
Contact information
Guest Services
300 Pasteur Drive
Stanford, CA 94305
Room H1132
Phone: 650-498-3333
Fax: 650-736-4130
Business Hours:
Monday – Friday, 7 a.m. – 7 p.m.
Want to share your thoughts or experience?
Your opinion counts! Please let us know what suggestions or comments you have that will help us enhance and improve your experience at Stanford Health Care. Thank you for sharing your thoughts with the Patient Relations department at Stanford Health Care.
Report concerns or suggestions to the Joint Commission:
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Mail us at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
What we do
- Provide problem solving and mediation assistance to address questions, concerns, problems, and issues
- Document, investigate, track, and resolve patient/guest concerns in a professional and confidential manner
- Facilitate quality of care reviews
- Identify, create, and implement programs to increase patient centered care
- Present win-win outcomes to resolve concerns
- Partner with Stanford Health Care staff to anticipate needs
- Coordinate special requests