Invoices submitted to Stanford Health Care will be disputed or rejected if the following occur:

Department responsible for approving the invoice has disapproved or rejected the invoice.

• Stanford Health Care departments are required to inform vendors when disapproving invoices.
• Vendors can request automated disapproval notifications from the Stanford Health Care employee who manages the relationship with the vendor.

Vendor is attempting to invoice for:

• A closed Purchase Order (PO)
• A PO not issued by Stanford Health Care
• Line items that don't exist on the PO

Systemized Invoice Disputes

Payments may be delayed due to inconsistencies between Vendor and PO data.

• Tax discrepancies at the line level between invoice and PO
• Price & UOM Exceptions between Invoice, PO, and Receipt
• Missing Receipts, or the department has not received the goods
• Invoice not referencing a usable Stanford Health Care PO
• Incorrect EDI data provided from the supplier
• Department has not approved updates to existing PO
• Add-on Costs (freight, shipping/handling) are billed differently than what is on PO